We, Trophly (“Trophly”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Trophly users and visitors of our websites and apps as to the purpose, type, and extent of the processing of personal information. Our websites and services (Trophly app) are constantly being revised and improved.
By using any of Trophly’s Services, you confirm you have agreed to the Terms and Conditions and understood this Privacy Policy as well as the Cookie Policy.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website or services.
What personal information do we collect from the people who visit Trophly?
When registering on the Trophly app, as appropriate, you will be asked to enter your name, email address, and password in order to complete your registration. When submitting for paid services with Trophly, you will be asked to provide your name, company name (optional), VAT ID (optional), company ID (optional), address, and card info depending on your profile. In the app, we gather also information about your personal profile including your profile picture. In addition, we gather information about your sports achievements. This information are optional to offer. The information is used to verify your location, verify credit card authenticity, and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until the termination of services when we destroy any sensible information if demanded.
The email address shall be used to send notifications regarding the Trophly website to the user. These notifications include for example login data, information, announcements etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications or cancel the Trophly account from the app.
Information you share with us in connection with surveys, contests or promotions.
When you use our services we collect analytical information regarding your and your customer’s usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including via technologies like cookies).
We receive information from Third Party Services (like from our payment processor when submitting a payment, via our live chat software, etc.)
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site and app features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer our site and for internal operations, including troubleshooting;
- To improve our services by analyzing the behavior in the platform and websites and provide a better user experience. We usually do this based on anonymous, pseudonymized, or aggregated information that does not focus on you individually.
- To send periodic emails about products and services that might interest you and improve your overall experience with the platform.
- To send push notifications in the Trophly application about information that may interest you, for example profile or trophy likings.
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To ensure the security and integrity of our Services.
- Gather and analyze behavioral data for internal and external uses (individuals are handled unidentifiable)
- As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;
- Carry out retargeting advertising.
- To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.
We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers – Amazon. All the data is being stored on secured, GDPR-compliant Amazon Cloud Servers in The United States. To learn more about the Data Protection Addendum from Amazon, please review this PDF file – https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf We also use Adalo service to create and host our Trophly app. Thus, we and you are obligated to follow Adalo’s Privacy Policy and Terms of Use (https://app.adalo.com/signup/terms).
How do we share your information?
The data of Trophly Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
- We are legally obligated to do so
- Trophly’s business or company shares are sold to the third party
- In order to fulfill contractual services for the Trophly user and/or in order to enforce the rights and obligations of these terms of use and the corresponding contractual relationship between the Trophly user and Trophly.
In order to perform the Trophly service, it may be necessary for Trophly to employ the use of third party services.
Your Rights
You can access, update, change, or delete personal information (or that of your End Users) either directly in your Account or by contacting us at info@Trophly.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can also delete your Trophly app account directly from the Trophly app.
Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.
The content on your Trophly website and app
All information that you put on your Trophly website and app can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites or apps as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by going to your Profile Settings and clicking on Delete Account.
Administrative access to your Trophly website
Please be aware that Trophly team members are also authorized in specific situations to access the administrative section of your Trophly website and app when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Trophly site, including all password-protected areas.
We use cookies to:
- Authenticate you – cookies help us to verify your account and automatically log you into your website from the same browser.
- Understand and save user’s preferences for future visits
- Keep track of advertisements
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
Third-Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about Trophly and the cookies, please go to our Cookie Policy.
Third-party services
Occasionally, at our discretion, we may include or offer third-party products or services. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites.
We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Trophly
info@trophly.com
Last updated: 30.12.2024
